Privacy Policy

Last Updated: 20 - 08 - 2025

At DCARS (“we,” “our,” “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal data when you use our mobile application, website, and services (“Platform”).

By using DCARS, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information:

a) Personal Information

Full name, date of birth, nationality.

Contact details (email, phone number, address).

Identity documents (Emirates ID, Passport, Driving License).

b) Vehicle & Booking Information

Vehicle preferences, booking history, lease/rental agreements.

Insurance details (if applicable).

c) Payment Information

Credit/debit card details, bank information (processed securely through third-party payment gateways).

Transaction history.

d) Technical Information

IP address, device type, browser type, operating system.

Location data (with your consent).

2. How We Use Your Information

We use your information to:

Provide, manage, and improve our services.
Process bookings, payments, and vehicle agreements.
Verify identity and prevent fraudulent activities.
Communicate updates, promotions, and offers (with your consent).
Comply with legal, regulatory, and security requirements.

3. Sharing of Information

We may share your information with:

Service providers (payment processors, insurance companies, RTA, maintenance providers).
Law enforcement or regulators, when required by law.
Business partners, for offering additional services.
Third parties, in case of company mergers, acquisitions, or restructuring.
We do not sell your personal data to third parties.

4. Data Security

We use encryption, secure servers, and access controls to protect your data.
Payments are processed through PCI-DSS compliant payment gateways.
While we take reasonable steps to secure data, we cannot guarantee 100% security due to the nature of the internet.

5. Data Retention

We retain your data as long as your account is active or as required by law.
Once data is no longer required, it will be securely deleted or anonymized.

6. Your Rights

You have the right to:

Access, update, or correct your personal data.
Request deletion of your data (subject to legal obligations).
Opt-out of marketing communications.
Withdraw consent for location or data tracking at any time.
To exercise these rights, contact us at [Insert Email].

7. Cookies & Tracking

DCARS may use cookies and similar technologies to improve user experience.
You can control or disable cookies in your browser settings.

8. Children’s Privacy

Our services are not intended for individuals under 18 years old. We do not knowingly collect data from children.

9. International Data Transfer

If you access DCARS from outside the UAE, your data may be transferred and processed in the UAE or other countries with different data protection laws.

10. Updates to Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our Platform with the updated “Last Updated” date.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, contact us at:

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